When you contact us, your questions will be answered by an experienced staff member, who will find the best way to help you. We will work with you to find the support you need. We do not pass information on to any external organisations. Our team of experienced staff work 24/7 so you can contact us anytime. There may be times when we are busy however will reply to you as quickly as we can.
Before you book
- How do I make a booking on your website?
Go to the bookings page and follow the screen prompts
- What information do I need in order to book?
Please give us your name, number of passengers, pick up address, time and date of pickup, flight number (if any), and mobile contact number
- I cannot find a route I want to book. What to do?
Contact us on +61 406 942 335 or email firstname.lastname@example.org
- How do I pay for my transfer?
When you accept these terms and conditions by ticking the box, you will be taken to the payments page where you can select payment by credit card or internet banking transfer. All charges are shown in Australian Dollars.
- Can I book a transfer with more than one stop?
Yes. You would need to book a private transfer. This service is an on demand, fixed price, door-to-door service where a booked group hires the entire vehicle for its exclusive use for the purposes of transfers, site visits, sightseeing, touring or other transport services
- Extent of Liability and Further Conditions
The liability of Cobb & Co Coaches Limited for any cost suffered or incurred by you or other person, whether as a result of wilful default, negligence, or otherwise, is limited as follows:
The amount paid by you for the product or service in which such liability arises.
The liability of Cobb & Co Coaches Limited for loss or damage to checked baggage is limited to NZ$1,500 for each unit of baggage lost or damaged.
Cobb & Co Coaches Limited services are sold subject to the Carriage of Goods Act 1979 and: the terms and conditions set out on Cobb & Co Coaches Limited website herein.
Cobb & Co Coaches Limited sometimes engages contractors to perform services on its behalf. These terms and conditions will continue to apply where Cobb & Co Coaches Limited engages a contractor to provide services on its behalf.
Cobb & Co Coaches Limited may refuse carriage if you are under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.
Smoking or the consumption of alcoholic beverages is not permitted on any of Cobb & Co Coaches Limited vehicles or that of its contractors or agents.
Before you travel
- What luggage entitlement will I have?
2 pieces of luggage not weighing more than 25 kg each and of a maximum combined dimension (length and width and height) of 158cm – no charge. Normal airline carry-on items – no charge.
Extra items may incur a charge of $5.00 inclusive of GST per item. This is discretionary and can be confirmed at the time of booking.
Cobb & Co Coaches Ltd accepts no liability for damage or loss unless items are identified to it and it has in writing accepted them for carriage. In particular,
Jewellery, antiques or similar valuable items.
Any item of a fragile or brittle nature e.g. glassware.
Electrical or electronic components e.g. computers, camera equipment, personal electronic devices.
Any item that has insufficient packaging to withstand the normal circumstances and effects of carriage by road transport.
- Where will I meet the driver when I arrive at the airport?
Usually at the public pick up and drop off area of the airport. Cobb & Co Coaches makes no guarantee of locating you during Meet and Greet Services. If you do not make contact with your driver within 10 minutes of your pickup time you are required to contact Cobb & Co Coaches Ltd on (+61 406 942 335) in order to facilitate the meeting with your driver.
- What happens if I can’t locate my driver?
Immediately call +61 406 942 3352. Cobb & Co Coaches makes no guarantee of locating you during Meet and Greet Services. If you do not make contact with your driver within 10 minutes of your pickup time you are required to contact Cobb & Co Coaches Ltd on (+61 406 942 335) in order to facilitate the meeting with your driver. You must provide Cobb & Co Coaches with your telephone contact number for facilitating your service leading up to and at the time of transfer. You must be contactable in the 2-hour period immediately prior to your booked pickup time on the same telephone number that you have listed with your booking. If are not contactable on your designated phone number, Cobb & Co Coaches will not be liable for any costs, damages or losses that you may incur as a result of not meeting your scheduled travel time.
- My group size has changed, can I choose another vehicle?
Yes, just send us an email with your original discount taxi, shuttlebus, or corporate cab booking reference
- How long will the transfer take?
It will depend on where you book you transfer from and to, and traffic conditions. For Melbourne Airport to Melbourne CBD it should take around 40 minutes.
- What do I do to cancel?
If your group size is less than 18 passengers, and you have made a booking for a transfer service, you will be charged for 100% of the total fare amount, if you fail to show at your pickup point except in the following circumstances:
Your pickup is off a flight at an airport and your flight arrival time has been changed.
In which case Cobb & Co Coaches will make its best efforts to meet your amended flight arrival time, but cannot guarantee to meet it.